Position title
IT Senior Support Technician

PT/FT: Full-Time

St. Cecilia Academy, a Catholic, college preparatory high school for young women grades 7-12 in Nashville, TN, seeks an energetic and dedicated Director of Admissions to lead the Admissions staff, which consists of the Director of Admissions, Associate Director of Admissions, and Assistant to Admissions.

Title: IT Senior Support Technician


Install, configure, upgrade, and maintain computer hardware, software, and peripheral equipment. Collaborate with users to identify and resolve hardware and software problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.

Duties and Responsibilities:

Install, configure, maintain, and diagnose computers, laptops, and peripherals, including but not limited to printers, audio-visual, and wireless devices.

Use approved tools and methodologies to image, copy and configure systems for deployment.

Place warranty calls and replace parts as needed.

Configure, monitor, and support mobile devices, including iPads and cell phones.

Serve as Helpdesk backup, record trouble calls, and do first-line troubleshooting.

Research, test, and evaluate potential new technology solutions

Assist with system administration functions such as managing inventory and licensing software updates, and workstation antivirus

May assist in the management and installation of servers and other infrastructure, including wireless networks

Knowledge and skills sought:

Knowledge of a variety of widely used computer hardware and software and the ability to troubleshoot problems.

Familiarity with network switches, routers, and firewalls is a plus

Ability to set up and support Apple iPads and applications

Thorough knowledge of Windows 10 and Windows 11 operating systems and Microsoft 2016 Office Suite, as well as familiarity with Microsoft Office 365 and Sharepoint

Experience with Windows servers (Some knowledge of DHCP, DNS, and Domain Controllers desirable)

Knowledge of computer imaging with knowledge of FOG is a plus

Ability to communicate effectively both orally and in writing, including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation

Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus

Job Requirements:

Associate’s degree or higher in computer information sciences or a related field. Minimum of 4 years experience in installing, configuring, and maintaining computer workstation hardware, software, and peripherals. Additional experience may substitute for degree.

Experience in an educational environment is desirable

Ability to lift and carry 50 pounds, work in confined spaces, and, on occasion, on a ladder.

Ability to prioritize and multitask to meet deadlines.

Good problem-solving and interpersonal skills.

Must be punctual and present a professional image.

Additional Information:

Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, generous paid time off.

Please submit a cover letter and resume via email to: ITposition@dominicancampus.org

About The Employer:

We are a private Catholic campus consisting of 3 schools, PK3 through college located in Metropolitan Nashville, Tennessee.

Job Location
Nashville, TN
Date posted
March 14, 2023

Contact: Send resume and cover letter to ITposition@dominicancampus.org

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