PT/FT: Full-Time

St. Cecilia Academy, a Catholic, college preparatory high school for young women grades 7-12 in Nashville, TN, seeks an energetic and dedicated Director of Admissions to lead the Admissions staff, which consists of the Director of Admissions, Associate Director of Admissions, and Assistant to Admissions.

Title: IT Senior Support Technician

Summary:

• Install, configure, upgrade, and maintain computer hardware, software, and peripheral equipment. Collaborate with users to identify and resolve hardware and software problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.

Duties and Responsibilities:

• Install, configure, maintain, and diagnose computers, laptops, and peripherals, including but not limited to printers, audio-visual, and wireless devices.

• Use approved tools and methodologies to image, copy and configure systems for deployment.

• Place warranty calls and replace parts as needed.

• Configure, monitor, and support mobile devices, including iPads and cell phones.

• Serve as Helpdesk backup, record trouble calls, and do first-line troubleshooting.

• Research, test, and evaluate potential new technology solutions

• Assist with system administration functions such as managing inventory and licensing software updates, and workstation antivirus

• May assist in the management and installation of servers and other infrastructure, including wireless networks

Knowledge and skills sought:

• Knowledge of a variety of widely used computer hardware and software and the ability to troubleshoot problems.

• Familiarity with network switches, routers, and firewalls is a plus

• Ability to set up and support Apple iPads and applications

• Thorough knowledge of Windows 10 and Windows 11 operating systems and Microsoft 2016 Office Suite, as well as familiarity with Microsoft Office 365 and Sharepoint

• Experience with Windows servers (Some knowledge of DHCP, DNS, and Domain Controllers desirable)

• Knowledge of computer imaging with knowledge of FOG is a plus

• Ability to communicate effectively both orally and in writing, including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation

• Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus

Job Requirements:

• Associate’s degree or higher in computer information sciences or a related field. Minimum of 4 years experience in installing, configuring, and maintaining computer workstation hardware, software, and peripherals. Additional experience may substitute for degree.

• Experience in an educational environment is desirable

• Ability to lift and carry 50 pounds, work in confined spaces, and, on occasion, on a ladder.

• Ability to prioritize and multitask to meet deadlines.

• Good problem-solving and interpersonal skills.

• Must be punctual and present a professional image.

Additional Information:

Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, generous paid time off.

Please submit a cover letter and resume via email to: ITposition@dominicancampus.org

About The Employer:

We are a private Catholic campus consisting of 3 schools, PK3 through college located in Metropolitan Nashville, Tennessee.