Summary:

• Install, configure, upgrade and maintain computer hardware, software and peripheral equipment. Collaborate with users to identify and resolve hardware and software problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.

Duties and Responsibilities: 

• Install, configure, maintain, and diagnose computers, laptops and peripherals including but not limited to printers, audio visual and wireless devices.
• Use approved tools and methodologies to image, copy and configure systems for deployment.
• Place warranty calls and replace parts as needed.
• Configure, monitor, and support mobile devices including iPads and cell phones.
• Serve as Helpdesk backup, record trouble calls and do first line troubleshooting.
• Research, test, and evaluate potential new technology solutions.
• Assist with system administration functions such as managing inventory and licensing, software updates and workstation antivirus.
• May assist in management and installation of servers and other infrastructure including wireless networks.

Knowledge and skills sought:

• Knowledge of a variety of widely used computer hardware and software and the ability to troubleshoot problems there with.
• Familiarity with network switches, routers, and firewalls a plus
• Ability to set up and support Apple iPads and applications.
• Thorough knowledge of Windows 10 and Windows 11 operating systems and Microsoft 2016 Office Suite as well as familiarity with Microsoft Office 365
• Experience with Windows servers (Some knowledge of DHCP, DNS and Domain Controllers desirable)
• Knowledge of computer imaging with knowledge of FOG a plus
• Ability to communicate effectively both orally and in writing including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation.
• Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus

Job Requirements:

• Associate degree or higher computer information sciences or related field. Minimum of 4 years experience in installing, configuring, and maintaining computer workstation hardware, software, and peripherals. Additional experience may substitute for a degree.
• Experience in an educational environment is desirable
• Ability to lift and carry 50 pounds, work in confined spaces and, on occasion, on a ladder.
• Ability to prioritize and multitask to meet deadlines.
• Good problem solving and interpersonal skills.
• Must be punctual and present a professional image.

Additional Information:
Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, generous paid time off.